We hope that your experience with Michelle Francisco is as effortless as possible; however, we do acknowledge that questions may arise.


How much is the shipping fee?

We offer worldwide FREE Shipping on all orders above $100. A flat shipping rate of $9.99 will be charged otherwise for United States and Canada and $14.99 for other countries.


When will my order arrive?

Delivery after processing and leaving the warehouse usually takes about 5 to 10 business days to arrive at their destination but can take longer from time to time and in most cases, it also arrives earlier than the specified period. Your patience is highly appreciated.


Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.


Do you have a return policy?

Please refer to the Legal/Policies menu for our return policy and for other concerns.


Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at: support@michellefranciscobeauty.com.


How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.


What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal), Bitcoin, Ethereum and other Crypto currencies.


How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.


Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.